A complete record for every medical device in your facility
Waqi is a system for managing and maintaining medical devices. It runs on a server inside the facility and does not need the internet. Every device gets a QR label and one record that holds its status, risk class, maintenance schedule and every work order it has been through.
Built for Syrian health facilities: an Arabic interface, open-source components with no licence fees, and a daily backup that keeps your data safe through power cuts.
From scanning the label to confirming the repair
Scan the label, report the fault from your phone
A nurse or doctor scans the QR code on the device with any phone camera, and the report page opens straight away: quick buttons for common problems, a short description, and one question: can the device be used now?
Waqi sets the priority from the device's risk class and whether it is down, and gives the reporter an order number to follow. If the device already has an open report, the new one is added to it instead of opening a second order.
Every work order, from report to the department's confirmation
A technician takes the order, or the biomedical head assigns it. It then moves through clear steps: start work, awaiting part, resume, and done with the outcome and the cause of failure. The device status follows the order automatically.
Waqi measures response time, time waiting for parts and actual repair time separately, and the order does not close until the department confirms that the device works. A no sends it back to the technician with the reason.
Preventive maintenance scheduled by each device's risk
Four factors from 1 to 5 give each device its risk score: its clinical function, the risk to the patient if it fails, its maintenance complexity and its failure history. The score sets the interval: critical every 3 months, high every 6 months, medium every 12 months and low every 24 months.
Waqi opens the preventive maintenance order automatically two weeks before it is due. The technician fills in the checklist item by item, and closing the order sets the next due date.
A technician app that works offline
An Android app for technicians that runs on basic phones: your assigned work orders, device scanning, starting work, issuing parts and finishing repairs, even in a hospital basement or during a network outage.
Everything you do is saved on the phone with its real time and sent to the facility server when the connection is back, so response and repair times stay correct and no operation runs twice.
A spare parts store whose balance you can trust
Each part has its balance, minimum quantity, location and the devices it fits. The storekeeper records receipts and stock counts, and technicians issue parts to a work order and return what they did not use.
Every change in quantity is a line in a movement ledger that cannot be edited or deleted, and mistakes are corrected with a new line. When a part that a work order is waiting for arrives, the storekeeper sees the orders waiting for it.
Maintenance reports for any unit and any period
Device status, faults by priority, average and median response, parts-waiting and repair times, failure causes, and the share of preventive maintenance done on time.
The report also lists the devices that fail most and the parts used most, and compares facilities at governorate and ministry level. Print it or download it as an Arabic Excel file.
From one facility to the whole country
Waqi runs for a single facility on its own server, or country-wide: ministry, governorate, region, city, village and facility. Each level sees every device with its full record within its scope, and only the facility edits its own devices.
Facility and directorate servers send only what has changed to the server above every 15 minutes, and retry on their own if the connection drops. The linked servers page flags any facility that has sent nothing for more than two days.
